Below you'll find answers to the questions we receive most by topic:
Becoming a customer
Thanks for your interest in ADI. Our customers are licensed installers only; ADI does not sell direct to end users. Get started by visiting our Become a Customer page and filling out an application.
Our goal is to process customer applications within three business days. You will receive an email when your application has been processed and approved, or we may reach out to you if we have additional questions.
No. While you do not have to maintain a certain level of spending to become or remain an ADI customer, our AV customers are eligible to receive special rebates and membership rewards when they purchase a minimum of $50,000 annually of AV products manufactured by program vendors from ADI. Learn more about our AV Elite program.
Yes, our customers have two options for credit based on their annual sales and estimated credit spend - either a credit limit under $25,000 or a credit limit over $25,000. Please fill out the customer application to begin the process. Our goal is to process applications within three business days.
You will receive an email if you are approved to become a customer, or we may reach out to you if we need more information.
We extend credit to our customers based on a Dun & Bradstreet report and references. Other company information, like audited financials, may be required for larger credit lines.
Yes, customers may choose not to apply for a credit line with ADI. We know that some customers would rather pay for orders at the time of purchase. Please be aware that customers who do not open a credit line with ADI must pay for orders in full when receiving their order.
Customers may request an increase on their credit limit with either their branch sales team or to the credit analyst assigned to their account. Additional information may be necessary to increase the credit line.
You may begin shopping and ordering from ADI as soon as you receive an email notifying you that your application to become a new customer and have a credit line was approved.
Upon qualification, ADI credit terms are 45 days.
Invoices, statements and payments
Invoices for orders are completed nightly for customers with a credit line. You will receive a copy of your invoice in the mail. If you pay at a point-of-sale, you will be given a final invoice at the branch. If you do not have a credit line with ADI and have an item shipped to you, your invoice will be included with your package. Statements will be mailed out once a month. These give you a whole view of your ADI account, showing you all the orders made in the past month as well as everything you owe with payment due dates. You can also see your invoices and statements online when you log into your ADI account on the website.
We ask that customers mail a check to the lockbox (the address will be listed on your invoice) or pay by phone. You may also make payments on your account at the branch.
To shop online, you need to sign in or register a web account. Ordering online gives you easy access to all the brands and products we carry, as well as tools like re-ordering past shipments and saving lists of products by client or project for future purchase.
In your account, you can also upload your order using an order upload template.
You can also call our Central Sales Group directly at 888-684-9167 if you’d prefer to speak to someone.
Your sales representative is happy to assist if you’d like to email us your order. If you’re not sure who your sales representative is, please visit your local branch.
Customers who are already D-Tools users can see pricing and generate orders through the platform. You must link your D-Tools account with your ADI account.
How do link my D-Tools account with ADI?
To shop at ADI through D-Tools, customers must first link their accounts. From D-Tools, go to the catalog and to the suppliers tab. Click on ADI, and click "Get My Pricing."
From there, you need to enter your ADI account number (listed next to your name when signed in to the ADI website). We will then receive an email asking for authorization. This process may take a few days.
Once approved, you will receive an email notification. You can begin adding ADI items to a quote, and you will see the cost added to the product.
We offer several shipping and delivery options to meet every customer’s needs. If you’re not able to pick up an item in-store, we can deliver items to you via standard shipping. We use a LTL carrier or UPS. If you prefer another shipping method, please reach out to your sales representative before placing an order.
Because shipping costs vary by account type and the weight and number of packages in an order, we cannot yet generate shipping costs automatically on the website. Your total shipping costs will be listed on your invoice. If you have any questions, please contact your local branch.
Shipping times vary by location and carrier. We will send you an order notification with tracking information when you place an online order.
You will receive an order confirmation email as soon as you place an order on the website. Most in-stock items leave our facilities within one business day. We will send you another email with tracking information once your order has shipped.
Yes, we offer free branch pickup. We have three different branch pickup options for your convenience:
Will call: On the website, select Pick Up in Branch and your desired pickup date at checkout to pick up your item at will call inside the branch. We will hold your order for five business days.
Pick Up Anytime: When you can’t visit a branch during store hours, our lockers are accessible 24/7. We’ll hold your order there for two business days. This option is currently only available via phone or in-store orders.
We will hold your order for five business days when you choose the standard Pick Up in Branch option at checkout or by phone. For Pick Up Anytime from a locker, we will hold your order for two business days.
Yes, we offer Pick Up Anytime to our customers via phone or in-store orders. Customers must pay for orders in advance, and then sign for their packages upon pickup. Our lockers are accessible 24/7, and we’ll hold your order there for two business days before cancelling and restocking the order.
If you miss your branch pickup window, we will cancel and restock the order. You will be credited for the order. Please re-place your order to schedule another pickup.