Becoming a Customer
Learn more about the process of registering as an ADI customer
Become a Customer FAQs
Who is eligible to become an ADI customer?
Our customers are licensed installers and dealers only; ADI does not sell direct to end users.
When will I hear back about my customer application?
Our team will verify your company information within 1-2 business days. During this process, you may hear from an ADI representative. When approved, you will receive an email with login information for your new ADI account. Log in and activate your account. Then you can start shopping and placing orders on the ADI website and mobile app.
How can I check the status of my application?
If you haven't heard from us within 1-2 business days, or if you have questions or would like to expedite the activation process, you can contact our customer support team at [email protected].
Do you offer a line of credit?
Yes, our customers have two options for credit based on their annual sales and estimated credit spend. Following your customer application, you may also apply for a credit limit under $25,000 or a credit limit over $25,000. You will receive an email from our credit department when your application is approved.
Do I need to commit to a certain annual spend to become an ADI customer?
No, there is no annual spend required to be an ADI customer. However, eligible customers that join the ADI Pro Rewards program must meet their quarterly spend goal before earned points can be redeemed. Each customer's spend goal is customized based on their prior year spend with ADI, with a slight growth target added. Once your quarterly goal is met, you have the opportunity to redeem points for merchandise, event tickets or travel. Learn more about the program here.
