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Website Support

How to navigate and use Digital Branch to find what you need

Website FAQs

Employees at your company who need an online account with ADI should fill out the Online Account Registration form. This will give them access to various online account benefits.
Customers can see what’s in stock at their local branch by going to In Stock Now from the navigation bar. This feature, called Shop My Branch, is the easiest and most convenient way for customers to have instant access to best-selling products in-stock, see what’s on sale and easily find the products most frequently purchased.
On the sign-in page for My Account, click on “Forgot your user name or password?” under the Sign In button, and continue through the process for recovering your user name or password.
Our reorder function is a quick and easy way for visitors to the website to find products purchased from their account. There is also a search function making it even easier to find what you are looking for fast.
You will receive an order confirmation email as soon as you place an order on the website. Most in-stock products leave our facilities within one day; special order items will have to be shipped from vendor facilities and may take longer to ship. We will send you another email with tracking information once your order has shipped.
In addition to receiving order and shipping notifications by email, you can check tracking for your orders within My Account. Go to Order History and click on an order number. If the order has shipped, you will see the Tracking Number button at the bottom of the page.
From My Account, U.S. customers who have access to account order history can go to a past order and click on the Return Products button. Then, choose the item(s) you wish to return and select the reason for return (either credit – new, credit – defective, exchange – defective or repair). You will then be directed to fill out a form to complete the return before receiving a UPS shipping label.

See more about online returns.
Customers can see their returns by going to My Account > Return History. Once a return has been received and processed in our system, your return will be marked as accepted or rejected.
Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.
Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.
Your session will time out after four hours of inactivity.
Sign into your ADI account on the Digital Branch and go to Invoices in the account menu. Click on the open invoice you want to pay, and use the bank you have on file to make a payment.

If you don't have your bank account linked yet, see this video, "How to Make an Online Payment", for detailed instructions.

Customer Support

Website Support: 1.877.228.6739
Systems Design: 1.800.234.7971

Website How-to Videos

Learn how to use the Digital Branch to manage your account, place orders and more.


Online Account Benefits

For more than 25 years, ADI has been the leading security and low-voltage distributor professionals rely on.