See our flexible policy and how to start the return process
We accept returns for credit on the customer’s account on new, unopened products within 30 days of purchase. Products must be in their original package and in new condition.
Items may also be returned for repair. Terms and conditions vary depending on the manufacturer’s warranty.
Items that are defective out of the box will be exchanged for a new product at no charge or be returned for credit according to the manufacturer’s policy. If the manufacturer determines that the product is not initially defective, not new, or that its inability to function properly is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.
COVID-19 UPDATE: We temporarily expanded our return policy from 30 to 60 days to purchases made between March 1 and April 30 in order to accommodate changes to your business operations.
You can return items to your local branch. See Returns to the branch. Or ship items back to us at your own expense. See Returns using your own shipping arrangements.
Unfortunately, we cannot accommodate returns after 30 days from the date of purchase unless otherwise noted by your sales representative.
Returns of special ordered items are subject to the vendor’s return policy; some may have a restocking fee and some may be non-returnable. Contact your sales representative for vendor return authorization on special ordered items.
Returns to your local branch are free. If you cannot visit a local branch to make a return, you can ship your return to us by paying your own shipping charges.
Yes, return for credit or repair on products purchased online can be done at your local branch. Find a branch near you.
Returns to a local branch are always free. However, there may be a charge if the item needs to be repaired.
You may ship items for return at your expense. You will need to fill out a repair/credit form and include it in the package when you ship it back to us. Ship your returns to:
ADI Rexco Industrial Park
Road 165, Bldg IS3, Unit No. 1
Guaynabo, PR 00968
For new, unused items, ADI will issue a credit for a return. Please allow for three business days for the credit to appear on your account after we receive and inspect your return.
If your item is still under warranty, it may be repaired at no cost to you. Outside of the warranty, repair charges vary by item and vendor. To understand your options, please speak with a local branch representative. Fill out the repair/credit form and bring it back to the branch or ship it to us to begin the process.
Please note that if you return an item for repair, you are also responsible for any shipping charges incurred by ADI, including the shipping cost to and from the manufacturer. This cost will be added to your invoice.
If you have returned an item for repair, please allow around six weeks for repair, not including shipping time. We work directly with our supplier partners to repair products, so turnaround times vary.