How to order and track order status, invoices and statements
To shop online, you need to sign in to your online account. Ordering online gives you easy access to all the brands and products we carry, as well as helpful features like re-ordering past shipments and saving lists of products by client or project for future purchase.
You can also call our Central Sales Group directly at 888-684-9167 if you’d prefer to speak to someone.>
Your sales representative is happy to assist if you’d like to email us your order. If you’re not sure who your sales representative is, please visit your local branch.
Customers who are already D-Tools users can see pricing and generate orders through the platform. You must link your D-Tools account with your ADI account.
How do link my D-Tools account with ADI?
To shop at ADI through D-Tools, customers must first link their accounts. From D-Tools, go to the catalog and to the suppliers tab. Click on ADI, and click "Get My Pricing."
You can see your order history online by logging into your ADI. Click on the account icon from the navigation bar and go to Orders. You can sort through your orders by: 1) Type: order number, reference number or PO number, 2) Status: closed, credited, returns or shipped or 3) Date range. Please note that orders placed within the past 24 hours will not yet be available.
Invoices for orders are completed nightly for customers with a credit line. You will receive a copy of your invoice in the mail, but you may opt-in to electronic invoices for faster, paper-free billing.
If you pay at a point-of-sale, you will be given a final invoice at the branch. If you do not account have a credit line with ADI and have an item shipped to you, your invoice will be included with your package.
Statements will be mailed out once a month. These give you a whole view of your ADI account, showing you all the orders made in the past month as well as everything you owe with payment due dates.
You can also see invoices and statements online by logging in and going to Invoices or Statements from the account menu. Please note that orders placed within the past 24 hours will not yet be available.
We ask that customers mail a check to the lockbox (the address will be listed on your invoice) or make an electronic direct bank payment by phone. You may also make payments on your account at the branch.